It is particularly effective for bringing shifts in ‘living’ systems with set hierarchies and ways of thinking & working.
You will find it valuable if:
The neighborhood retail shop has now moved online. Consumers, sitting at home, can order anything, anytime, anywhere.
For the local retailer, this means he is no longer competing with the next door shop. Rather, his competition is now with MNCs like Amazon & Big Basket.
On the other hand, FMCG brands which spent decades in building relationships with their dealer networks can now see new upstart brands leapfrog them. These new brands save millions in supply chain by tying up with new e-commerce & automation technologies.
Insurance advisors face severe challenges – both operational and psychological – as they go about their job of selling complex insurance solutions. The drop out rates are high and insurance companies have to put in great effort in keeping their advisor networks vibrant, productive and highly motivated.
The need for a support ecology for this widely spread out network is critical. The advisor network as a channel has its own advantages over other channels – it gives a direct hands on connect with customers, provides companies with a flexible medium to build trust & insidership in communities and last, but not the least, provides a last mile delivery resource for operations & customer services.
Organisations around the world are engaging with new consciousness around issues like gender, sexual harassment and related subjects.
Whether it is affirmative recruitment, fair play in assessment or responding to complaints & employee disputes, organisations not only have to put formal policies in place but they also must have the right people talking the right things in the right place.
In other words, the language of the organisation and its people needs to shift, subtly but surely, to a more open & inclusive one.