Master Terms and Conditions
Please read the following terms and conditions carefully as it sets out
the terms of a legally binding agreement between you (the reader) and
Illumine Knowledge Resources Private Limited.
Master terms: Welcome, and thank you for your interest in Illumine
Knowledge Resources Private Limited (“Illumine,” “Illumine Knowledge
Resources,” “Company,” “IKR,” “we,” “our,” or “us”). Unless otherwise
(“Master Terms”) apply to your use of all of the websites and mobile
browser sites that Illumine Knowledge Resources Private Limited owns
and/or operates. These include www.illumine.in, www.illumine.info,
http://i-become.org, and www.thestrategydesigner.com together with all
other subdomains thereof, (collectively, the “Websites”). The Master
Terms also apply to all products, information, and services provided
through the Websites, including without limitation the Changemaker’s
Diagnostic, the subscription service available at
https://bookshelf.illumine.in, and https://awaken.illumine.in websites
(together with the Websites, the “Illumine Services”).
Additional terms: In addition to the Master Terms, your use of any
Services may also be subject to specific terms applicable to a
particular Service (“Additional Terms”). If there is any conflict
between the Additional Terms and the Master Terms, then the Additional
Terms apply in relation to the relevant Service.
Collectively, the Terms: The Master Terms, together with any Additional
Terms, form a binding legal agreement between you and Illumine in
relation to your use of the Illumine Services. Collectively, this legal
agreement is referred to below as the “Terms.”
2. Registration Access and Use
We welcome users to register for any of our Services. Our registration
services may be subject to change in the future. All changes will be
appended in the master terms and conditions page and communicated to
existing users by email.
Registration services are offered for individual subscribers only. If
multiple individuals propose to access the same account or for corporate
accounts kindly contact or write in to us. Subscription rates will vary
for multiple same time access.
The nature and volume of Illumine Services you consume on the Websites
will vary according to the type of registration you choose, on the
geography you reside or the offer you subscribe to. The details of each
of these services and access offered for each account have been listed
on the respective websites and/or mobile sites and/or mobile application
which fall under the umbrella of Illumine services.
We may in exceptional circumstances cease to provide subscription
services. We will give you at least 7 days notice of this, if possible.
If we do so, then we will have no further obligation to you.
All information received by us from your registration on any digital
products of Illumine Services will be used by us in accordance with our
On registration, we expect you to provide us with an accurate and
complete information of the compulsory fields. We also expect you to
keep the information secure, specifically access passwords and payment
information. Kindly update the information periodically to keep your
account relevant. We will rely on any information you provide to us and
are not responsible if our service is not delivered to you because of
incorrect contact information.
Each registration is for a single user only. On registration, you will
choose a user name and password ("ID"). You are not allowed to share
your ID or give access to your account to anyone else. Illumine Services
subscription for individual users does not allow multiple users on a
network or within an organization to use the same ID. On knowledge, we
may cancel or suspend your access to Illumine Services if it comes
across that you are sharing your personal access without further
obligation to you.
You are responsible for all the use of Illumine Services made by you or
anyone else using your ID and for preventing unauthorised use of your
ID. If you believe there has been any breach of security such as the
disclosure, theft or unauthorised use of your ID or any payment
information, you must notify us immediately by e-mailing us at
[email protected] We recommend that you do not select an obvious
user password (such as your name) and that you change it regularly.
If you provide us with an email address that will result in any messages
being sent to you via a network or device operated or owned by a third
party (e.g., your employer or college) then you promise that you are
entitled to receive those messages. To ensure emails land in your inbox,
you will add Illumine mail receipt id to your safe list. You also agree
that we may stop sending messages to you without notifying you.
Important - Kindly note
When you participate and choose to subscribe to joint content
subscription offers that we partner with, your email id, access
password and entered personal information will be shared with the
participating content partner brand via an encrypted server to server
protocol. This sharing is to facilitate your seamless access across
the partner brand's platform. Once you login to the partner brand's
platform, specific terms and privacy policies of the partner brand (as
mentioned on their website) will apply.
Merely subscribing to such a joint offer does not make you eligible to
gain access to the partner platform. We do not take responsibility of
providing you with an access on the partner site for existing
users/subscribers of these sites.
As a registered user of or subscriber to one or more of Illumine
Services, you may choose to use respective Illumine Services website’s
"Remember me" log in feature that enables you to be logged in
automatically to respective Illumine Services whenever you visit them
without having to manually log in each time. We recommend that you do
not enable this feature on any computer that is or may be used by
anyone other than you in order to prevent unauthorized access by third
parties to both, your subscription details and features of Illumine
Services personal to you.
4. Personal Subscription Services
Premium personal subscription services, when introduced, will include
additional access to behind the paywall content of Illumine Services.
The nature of content behind the pay wall is subject to change; the
final decision of which lies with Illumine.
Types of subscription:
Services may differ from country to country and the device from
which you subscribe.
- Subscriptions packages and price may also vary in time.
We will try to process your subscription promptly but does not
guarantee that your subscription will be activated by any specified
By submitting your payment and other subscription details, you are
making an offer to us to buy a Premium Personal subscription
service. Your offer will only be accepted by us and a contract
formed when we have successfully verified your payment details,
email address and/or WhatsApp number, at which point we will provide
you with access to your subscription. We reserve the right to reject
any offer in our discretion, for any or no reason.
When you purchase a subscription, you must provide us with complete
and accurate payment information. By submitting payment details you
promise that you are entitled to purchase a subscription using those
payment details. If we do not receive payment authorization or any
authorization is subsequently cancelled, we may immediately
terminate or suspend your access to your subscription. In suspicious
circumstances we may contact the issuing bank/payment provider
and/or law enforcement authorities or other appropriate third
parties. If you are entitled to a refund under these master terms
and conditions, we will credit that refund to the card or other
payment method you used to submit payment, unless it has expired in
which case, we will contact you.
We will use the services of quality third party payment service
providers to process your payment. We strongly advise you to review
We have no control over and assume no responsibility for the
content, privacy policies or practices of any third party sites or
You understand, accept and agree that the payment facility provided
by us is neither a banking nor a financial service. We are merely a
facilitator providing an electronic, automated online electronic
payment, receiving payment on delivery, collection and remittance
facility for the transactions on the Website using the existing
authorized banking infrastructure, credit card payment gateway
networks, wallets, etc. Further, by providing payment facility, we
are neither acting as trustees nor acting in a fiduciary capacity
with respect to the transaction or the transaction price.
The subscription price will be made clear to you on our sign-up
pages or otherwise during the sign-up process and may vary from time
to time, by region or by country.
You agree to pay the fees at the rates notified to you at the time
you purchase your subscription.
Subscription to premium Illumine Services are of varying
The currency in which your subscription is payable will be specified
during the order process, depending on the service and your country
Eligibility for any discounts is ascertained at the time you
subscribe and cannot be changed during the term of your
We will always tell you in advance of any increase in the price of
your subscription and offer you an opportunity to cancel it if you
do not wish to pay the new price.
Subscription and access to content services fall under the purview
of Service Tax as per the current indirect taxation policy,
Government of India.
Taxes are applicable for consumption of Illumine Services and other
products of Illumine Knowledge Resources for customers based in
India and outside the country.
Unless otherwise indicated, prices stated on our website are
inclusive of applicable Taxes.
If we incorrectly state a price to you whether online or otherwise,
we are not obliged to provide you with a subscription at that price,
even if we have mistakenly accepted your offer to buy a subscription
at that price, and we reserve the right to subsequently notify you
of any pricing error.
If we do this, you may cancel the subscription without any
obligation to us and we will refund you any money you have paid us
in full, or you may pay the correct price.
If you refuse to exercise either of these choices then we may cancel
your subscription and will refund you any money you have paid us in
We will always act in good faith in determining whether a genuine
pricing error has occurred.
In addition to any subscription fees you pay, you are responsible
for paying any internet connection or other telecommunications
charges that you may incur by accessing Illumine Services.
5. Subscription Period, Renewal and Cancellation of Personal
Session cookies are temporary cookies that are used to remember you
during the course of your visit to the website, and they expire when you
close the web browser.
For each and every subscription-based Illumine Service, the following
subscription principles hold:
Cancellation & Refund Policy:
We currently don’t offer auto-renewals for any of the Illumine
Services. You can choose to buy a fresh subscription upon
completion. We will notify you 7 days in advance when your
subscription is about to end.
How to unsubscribe?
For Digital subscriptions, by placing your order you agree that we
may start your subscription immediately upon our accepting your
This means that you are not entitled to a refund if you change your
mind after we have provided you with access to your subscription.
You do not have any right to cancel your subscription or any part of
it until the end of your then current subscription period. Although
you may notify us of your intention to cancel at any time, such
notice will only take effect at the end of your then current
subscription period, and you will not receive a refund.
Cancellation by us:
Your subscription ends automatically when the period for which you
signed-up ends. However, if you wish to terminate your subscription
before its full term, you may notify us of your wish, by contacting
us at [email protected] To enable us to unsubscribe you please
provide us with your Full Name, Email address and Contact number (as
was in the subscription order form) clearly written out.
Cancellation of your registration:
We reserve the right to suspend or terminate your subscription if
you breach these terms and conditions, with or without notice and
without further obligation to you.
We may also suspend or terminate your subscription if we are
prevented from providing services to you by circumstances beyond our
If we terminate your subscription for any reason and/or permanently
cease to provide the respective Illumine Services, unless there are
exceptional circumstances, we will provide you with a pro rata
refund via the payment method you have used. This means that we will
refund you with any amounts that you have paid us in advance that
relate to any remaining and unexpired period of your subscription.
If you are a registered user, but not a subscriber, then we reserve
the right to suspend or terminate your registration at any time,
with or without notice and without further obligation to you.
If you would like to cancel your registration then please contact us
at [email protected]
6. Content ownership
Illumine Services and their entire contents, features and
functionality (including but not limited to all information,
software, text, displays, images, video and audio, and the design,
selection and arrangement thereof) are owned by Illumine Knowledge
Resources, its licensors or other providers of such material, and
are protected by Indian and international copyright, trademark,
patent, trade secret and other intellectual property or proprietary
rights laws. This Policy permits you to use Illumine Services for
your non-commercial use only. No right, title or interest in or to
the Illumine Services or any content on the Illumine Services is
transferred to you, and all rights not expressly granted in a prior
written permission of an authorized representative of Illumine
Knowledge Resources, are reserved by Illumine Knowledge Resources
You must not reproduce, distribute, modify, create derivative works
of, publicly display, publicly perform, republish, download, store
or transmit any of the material on the Website, except as follows:
You may store files that are automatically cached by your Web
browser for display enhancement purposes
If we provide desktop, mobile or other applications for
download, you may download a single copy to your computer or
mobile device solely for your own personal, non-commercial use,
provided you agree to be bound by an applicable end user license
agreement for such applications
If we provide presentations, handouts or other downloadable and
printable materials specifically marked with the purpose, you
may share them with those number of bona fide users for which
Illumine Knowledge Resources has agreed to
If we provide social media features at any time, you may take
such actions as are enabled by such features.
You may not:
use any illustrations, photographs, video or audio sequences or
any graphics separately from the accompanying text; or
delete or alter any copyright, trademark or other proprietary
rights notices from copies of materials from Illumine Services;
access or use, for any commercial purposes, any part of Illumine
Services or any services or materials available through the
The Company name, the Company logo, and all related names, logos,
product and service names, designs and slogans, are trademarks of
the Company or its affiliates or licensors. You may not use such
marks without the prior written permission of the Company. All other
names, logos, product and service names, designs and slogans on the
Website are the trademarks of their respective owners.
7. User Generated Content
Illumine Services may from time-to-time provide interactive services
such as message boards, chat rooms, forums, ‘share’, and other
interactive features (collectively, “Interactive Services”) that allow
users to post, submit, publish, display or transmit to other persons
(hereinafter, “post”) content or materials (collectively, “User
Generated Content”) on or through the Website. All User Generated
Content (UGC) must comply with the Content Standards set out in this
Any UGC that you post will be considered non-confidential and
non-proprietary, to the extent permitted by law. By providing UGC ,
you grant us and our successors the right to use, reproduce, modify,
perform, display, distribute and otherwise disclose to third parties
any such material. You promise that you own or control all rights in
and to the UGC and have the right to grant such license to us. You
agree that you will have no claim or other recourse against us for
infringement of any proprietary right with respect to your UGC . You
acknowledge and agree that you waive any moral (or similar) rights
that you may have in any territory in respect of UGC , including but
not limited to, the right to be attributed as the author of the UGC.
If you provide a UGC to be published or displayed on public areas of
the Illumine Services , or transmitted to other users of the
Illumine Services or any third parties, you accept that your UGC are
posted on and transmitted to others at your own risk. Additionally,
we cannot control the actions of other users of the Illumine
Services or any third parties with whom you may choose to share your
UGC . Therefore, we cannot and do not guarantee that your UGC will
not be viewed by unauthorized persons.
UGC must be accurate and comply with all applicable laws in the
country from which they are posted and in India. You understand and
acknowledge that you are responsible for any UGC you submit or
contribute, and you, not us , have full responsibility for such
content, including its legality, reliability, accuracy and
appropriateness. We are not responsible, or liable to any
third-party, for the content or accuracy of any UGC posted by you or
any other user of the Website.
These content standards apply to all UGC and use of Interactive
Services. UGC must in their entirety comply with all applicable local
and international laws and regulations.
Without limiting the foregoing, UGC must not:
Contain any material that is defamatory, obscene, indecent, abusive,
offensive, harassing, violent, hateful, inflammatory or otherwise
Promote sexually explicit or pornographic material, violence, or
discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age
Infringe any patent, trademark, trade secret, copyright or other
intellectual property or other rights of any third-party
Infringe the legal rights (including the right of publicity and
privacy) of others or contain any material that could give rise to
any civil or criminal liability under applicable laws
Promote any illegal activity, or advocate, promote or assist any
Cause annoyance, inconvenience or needless anxiety or be likely to
upset, embarrass, alarm or annoy any other person
Impersonate any person, or misrepresent your identity or affiliation
with any person or organization
- Involve commercial activities or sales
Be likely to deceive or give the impression that they emanate from
or are endorsed by Illumine Knowledge Resources, or any other person
Monitoring and Enforcement; Termination
We have the right, but not the obligation, to review, screen or edit
any UGC . You accept that such content does not reflect our views and
are not endorsed by us.
We have the right to:
- remove or refuse to post any UGC for any reason;
take any action with respect to UGC that we deem necessary or
disclose your identity or other information about you to any
third-party who in our opinion reasonably claims that material
posted by you infringes their rights, including their intellectual
property rights or their right to privacy;
take appropriate legal action, including without limitation,
referral to law enforcement, for any illegal or unauthorized use
of the Website;
terminate or suspend your access to all or part of the Illumine
We do not undertake to review material before it is posted on the
Illumine Services Website, and cannot ensure prompt removal of
objectionable material after it has been posted. Accordingly, we
assume no liability for any action or inaction regarding
transmissions, communications or content provided by any user or
third-party. We have no liability or responsibility to anyone for
performance or non-performance of the activities described in this
It is not possible for us to fully monitor all UGC published on
Illumine Services but where we have actually received notice of any
UGC that is potentially misleading, untrue, offensive, unlawful,
infringes third party rights or is potentially in breach of these
terms and conditions, then we will review that UGC, decide whether to
remove it from Illumine Services and act accordingly. This may include
banning a user from participation in UGC on Illumine Services. If you
believe that any UGC published on Illumine Services infringes any
legal rights that you may have or is not allowed under these terms and
conditions, please notify us immediately with specific details by
writing to us at [email protected]
8. Third Party Sites and Services
Illumine Services may contain links to other Internet websites or
online and mobile services provided by independent third parties,
(what we call "Third Party Sites"), that may appear on Illumine
Services either directly or through frames. Third Party Sites also
include co-branded with Illumine Knowledge Resources and so include
Illumine Knowledge Resources’ trademarks.
It is your decision whether you purchase or use any third-party
products or services made available on or via Third Party Sites. You
should read Section 10 below carefully for more details. Our Privacy
page to know more about this).
Copyright in any software that is made available for download from
Illumine Services Websites belongs to us, or our suppliers or
contributors. Your use of the software is governed by the terms of
any licence agreement that may accompany or be included with the
software. Do not install or use any of this software unless you
agree to such licence agreement. We are not responsible for any
technical or other issues that may happen if you download third
9. Linking to the website and social media features
You may link to our homepage, provided you do so in a way that is
fair and legal and does not damage our reputation or take advantage
of it, but you must not establish a link in such a way as to suggest
any form of association, approval or endorsement on our part (unless
you have received the express written consent from an authorized
person of the Company).
Illumine Services may provide certain social media features that
enable you to:
Link from your own or certain third-party websites to certain
content on the Website
Send e-mails or other communications with certain content or links
to specific content on the Website
Cause limited portions of content on the Website to be displayed or
appear to be displayed on your own or certain third-party websites
You may use these features solely as they are provided by us, and
solely with respect to the content they are displayed with, and
otherwise in accordance with any additional terms and conditions we
provide with respect to such features. Subject to the foregoing, you
- Establish a link from any website that is not owned by you
Cause the Website or portions of them to be displayed, or appear to
be displayed by, for example, framing, deep linking or in-line
linking, on any other site
- Link to any part of the Website other than the homepage
Otherwise take any action with respect to the materials on the
Website that is inconsistent with any other provision of this
The website from which you are linking, or on which you make certain
content accessible, must comply in all respects with the Content
Standards set out in this Policy. You agree to cooperate with us to
immediately cease any unauthorized framing or linking caused by you.
Illumine Knowledge Resources reserve the right to withdraw linking
permission without notice. We may disable all or any social media
features and any links at any time without notice, in our
10. Our Responsibilities towards You
A summary of what this section means:
This section is important and you should read it carefully. It makes
clear to what extent, if any, we accept responsibility (liability) to
you for your use of Illumine Services in or in respect of any third
party products or services that we refer to or any other link to/ on
Limitations of content published on Illumine Services:
Unless you are a premium subscriber to one or more of Illumine
Services, we accept no financial responsibility to you arising from
your use of Illumine Services or the content, and links published on
If you are a premium subscriber for Illumine Services, we limit our
financial responsibility to you arising from your use of Illumine
Services and/or the premium services you consume on Illumine
Services to the price you paid for your subscription.
In no circumstances do we accept responsibility for your use of
third party sites or services, links in respect of any third party
What we promise:
All content published on Illumine Services (including any
information we publish regarding Third Party Products) is only for
your general information and educational purposes and is not
intended to address your particular requirements. In particular,
content created by us, our syndication partners, including UGC and
any other content provided by third parties and distributed by
Illumine Services, does not constitute any form of advice,
recommendation, representation, endorsement or arrangement by us. It
is not intended to be and should not be relied upon by users in
making (or refraining from making) any specific investment,
purchase, sale or other.
Any agreements, transactions or other arrangements made between you
and any third party named on (or linked to from) Illumine Services
are at your own responsibility and entered into at your own risk.
What we do not promise:
We promise to develop and operate Illumine Services with reasonable
skill & care and will use reasonable efforts to promptly remedy any
faults of which it is aware or made aware of.
Our financial responsibility to you:
We do not provide any promises or warranties other than defined
The content is provided on an "as is" and "as available" basis.
While Illumine Services’ content team and its partners from whom
content is syndicated, make the best of their efforts to put
together accurate, complete and authentic content, we do not make
any promises in respect of content published on our websites, mobile
browsing sites, mobile applications and/or the services & functions
available on or through Illumine Services; or of the quality,
completeness or accuracy of the information published on or linked
to from Illumine Services other than as expressly stated above.
The above disclaimers apply to your use of Illumine Services.
Without limiting the above, we are not liable for matters beyond its
We do not control third party communications networks (including
your internet service provider), the internet, acts of god or the
acts of third parties.
You agree that if we are in breach of these terms and conditions, we
will only be responsible to you for any damages that you incur arising
out of your use of Illumine Services (to the extent that our liability
is not otherwise excluded by this section 10) as follows:
If you incur any loss as a result of using Illumine Services or any
Content outside the scope of these terms and conditions, we accept
no responsibility (liability) to you for this.
You will be responsible for all claims, liabilities, damages, cost
and expenses suffered or incurred as a result of your breach of
these terms and conditions.
We will only be responsible for loss or damage you suffer which is
the reasonably foreseeable result of our breach of a legal duty of
care owed to you.
The limitations of liability in this section 10 apply for the benefit
of Illumine Knowledge Resources, its affiliates, and all of their
respective officers, directors, employees, agents or any company who
we transfer our rights and obligations to in accordance with these
terms and conditions.
To the full extent permitted by law you acknowledge and agree that our
third party content and data suppliers have no liability whatsoever to
you in respect of any of their data supplied to you as part of
Our liability will not be limited in the case of death or personal
injury directly caused by our negligence in those countries where it
is unlawful for us to seek to exclude such liability.
You may not license or transfer any of your rights under these terms
and conditions. We may transfer any of our rights or obligations under
these terms and conditions to any individual, organization or entity
but if we do so we will ensure that any company/individual/entity to
whom we transfer our rights or obligations will continue to honour
your rights under them. Any resultant changes to the terms and
conditions will be intimated to you via email and updated on this
If any provision of these terms and conditions is found to be invalid
by any court having competent jurisdiction, the invalidity of that
provision will not affect the validity of the remaining provisions of
these terms and conditions, which will remain in full force and
Failure by either party to exercise any right or remedy under these
terms and conditions does not constitute a waiver of that right or
Headings in these terms and conditions are for convenience only and
will have no legal meaning or effect.
These terms and conditions constitute the entire agreement between you
and Illumine Knowledge Resources Private Limited for your use of
Illumine Services. They supersede all previous communications,
representations and arrangements, either written or oral.
12. Choice of Law and Jurisdiction
If you are a user whose principal address or principal use of Illumine
Services occurs in any jurisdiction across the world then these terms
and conditions will be subject to Indian law.
In this case, to the extent possible in the applicable jurisdiction,
both you and we agree that the competent courts in Mumbai, India will
have non-exclusive jurisdiction to settle any dispute which may arise
out of, under, or in connection with these terms and conditions.
13. Changes to Terms and Conditions and Validity
These terms and conditions were published on 29th Nov 2018.
14. Who Your Personal Subscription Contract is with
If you subscribe to any of the Illumine Services, and are resident in
any country, then you will be contracting with:
Illumine Knowledge Resources Private Limited
No.3, Khurshed House
604-D, Lady Jehangir Road
Dadar (East), Mumbai 400014.